Shipping & Returns

                                     

                                             SHIPPING & RETURNS

 

PROCESSING TIMES: Please expect processing times of 4-6 business days.

                                     SHIPPING POLICIES

90%  of orders ship out immediately after 4-6 business days VIA Canada Post or DHL most orders arrive within 2-4 days of shipping. During holidays, sales, and pandemics, expect additional processing time to account for factory delays, shipping delays, and custom items. 

 

                                    WHEN TO EXPECT TRACKING:

 

All tracking numbers will be sent out when your package is in the mail. Orders must be placed by 12:00 PM EST to begin processing the same day. There is NO shipping on weekends and holidays.

 

                                      INTERNATIONAL ORDERS:

 

Most international orders will be processed and shipped VIA Canada Post or DHL within 4-6 business days, please expect to receive your packages within 3-5 business days after processing. 



REFUND POLICY : NO REFUNDS. NO EXCHANGES.NO CANCELLATIONS.

 

JRich Collection does not cancel orders nor accept and return items  due to hygiene concerns and health regulations.  You must ensure you are placing the order you absolutely need. Our team immediately begins working on and processing your order the minute it comes in, so we simply cannot accommodate ANY cancellation requests. The only exception is in receipt of an incorrect order,  we do a thorough inspection on all our products  prior to shipment to ensure quality control.

 

Custom made wig units

 

Due to orders being customized there is no return on custom wig orders.

 

DISPUTES:

 

If you decide to dispute any order you've placed with us through your bank and commit bank fraud after we have confirmed and shipped your order, we will press charges to the fullest extent of the law. This is bank fraud and we pay hefty legal fees to ensure all scammers pay  for their crimes.

Can I Create My Own Wig?

 

Absolutely! If there’s a particular way you’d like your wig to be made or customized that’s not offered on the website for eg., different variations of colors or length, etc. you can fill out our custom wig construction form under the Book tab menu bar or send us an email or DM about what you would like with, photo references and an explanation.



I have a problem with completing my order. What should I do?

 

Fill out our “Contact Us” form as soon as possible or DM us @JRichCollection, we will assist you in completing your order successfully.




FOR MORE INFORMATION PLEASE EMAIL US!